At Alt-Fest we pride ourselves in offering you excellent service, so we want you to be 100% confident when purchasing from our online store.

Subject to availability, for items that require delivery we will use all reasonable means to deliver the items you have ordered within the time stated for the delivery service you have selected once your order is accepted by us. In rare circumstances we may have to split your order and you might receive multiple parcels, however you will only be charged once for delivery.

We aim to dispatch the items you ordered as soon as practicably possible in order for them to arrive within the target delivery date. Any dates we specify for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay. If we or our suppliers make a mistake, we will use our best endeavours to rectify the problem and find an outcome that is suitable for you.

In certain exceptional circumstances, such as adverse weather, we may be unable to fulfill your delivery in accordance with these terms. For such exceptions, we may require additional time and effort to fulfill the delivery. If this occurs, we will make our best efforts to deliver your order as soon as we possible.

All items that require shipping will be posted via Parcelforce Express48. Delivery charges will be based on item weight, dimensions and delivery location. Where possible items will be combined to reduced delivery cost, however, this may not always be possible.

We deliver only within the United Kingdom and do not deliver on Sundays or Bank Holidays. Time frames shown are subject to availability and cannot be guaranteed. Delivery can be made to the majority of UK addresses excluding P.O boxes.

Although we can deliver to the Scottish Highlands and Islands, Northern Island, Isle of Man, Isles of Scilly, the Channel Islands and British Forces Post Office (BFPO) addresses, delivery to these locations may take a little longer.

Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), Freight Forwarders, international addresses or The Channel Islands (GY, JE).

When you have chosen the product(s) you want to buy from us, the delivery address will default automatically to the billing address you have entered for your payment method (This may be your default PayPal address). If you want us to deliver your order to a different address, you can choose this option as you go through the checkout process.

Please note that orders placed over the weekend or on public holidays will be processed on the next working day.

We hope you will be delighted with everything you have bought from us, we only offer exchanges in the case of faulty or damaged items. You can requrest an RMA number here.

If you are returning products you will be responsible for the cost of returning the products to us by post. Please contact us for further assistance.